Expertise in Change, AI and Delivery.

Organisational Change, New Ways of Working & Adoption

Change only delivers value when it is embedded in the organisation. I lead the organisational side of transformation: impact, readiness, new ways of working and adoption, using proven models such as Kotter, Prosci and ADKAR.

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• New systems, tools or AI that people do not use
• Leaders not aligned on the change story
• Benefits planned but not realised

• Change impact assessments and readiness
• Stakeholder engagement and leadership alignment
• New, AI-enabled ways of working
• Learning & development and training
• Communication and storytelling
• Adoption measurement and benefits realisation

AI Transformation: Use Cases, Roadmaps & Enablement

From AI ambition to business value. I identify high-value AI opportunities, select fit-for-purpose tools and platforms, set up governance and embed AI into everyday work. Engineers build; I make sure it lands and pays off.

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• AI pilots with no route to scale
• Many ideas, no priorities or business case
• Employees unsure how to use AI well

• AI opportunity scans and use-case discovery
• Use-case prioritisation and business cases
• AI strategy and roadmaps
• Tool and platform selection with technology partners
• AI governance and responsible AI
• AI-enabled processes and adoption

Programme Management, Delivery & Strategy Execution

End-to-end programme leadership, from discovery and business case to global rollout and benefits, across business and technology workstreams such as Infrastructure, Cybersecurity, Data & Analytics and Applications.

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• Programmes behind plan or losing direction
• Unclear governance and decision rights
• No shared view of progress

• Discovery, scoping and business cases
• Global rollouts and multi-country programmes
• Programme governance, PMO standards and executive reporting
• Steering committees, decision boards and stakeholder reviews
• Integrated plans, milestones, critical paths and dependencies
• RAID management, escalation and change control
• Budget, forecasting, resource and capacity planning, vendor oversight
• Testing, cut-over, go-live readiness, hypercare and transition to service

Business Transformation & Operating Models

Business and digital transformation that starts with the organisation: organisational design, target operating models, processes and governance that make strategy work.

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• An organisation that no longer fits the strategy
• Unclear roles, responsibilities and decision rights
• Transformation without a clear target operating model

• Business model and digital transformation
• Organisational design and redesign
• Target operating models
• Roles, responsibilities and governance
• Process redesign and optimisation
• Implementation and transition planning

Business Impact Analysis & Business Cases

Know what a change means before you commit. I analyse the impact of a strategy, regulation, system or AI initiative on people, processes, data and technology, and turn it into a business case and a clear decision.

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• Decisions made without a clear view of impact
• Business cases that do not hold up
• Hidden dependencies surfacing late

• Impact analysis on people, process, data and tech
• Value and benefits assessment
• Business case development
• Options analysis and decision support
• Dependency and risk mapping
• KPIs and OKRs

Data, Process & System Migrations

Business-side leadership for migrations, ERP and platform implementations, carve-outs and transitions, so the business is ready and the change lands safely. Technical build is delivered by specialist engineers.

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• Migrations without business ownership
• Data quality issues surfacing late
• Carve-outs with many dependencies

• Data, process and system migration leadership
• ERP, SaaS and platform implementations
• Carve-outs and transitions across finance and IT
• Data governance, ownership and quality
• Business readiness, validation and cut-over

Regulatory, Risk & Compliance Change

Experience in highly regulated environments, including group-wide capital, market and credit risk regulation and regulatory reporting. I translate requirements into coordinated change in processes, governance, data and reporting. NextGen does not provide legal advice.

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• New regulation affecting many teams at once
• Manual, error-prone reporting chains
• Unclear ownership across functions

• Regulatory change programmes
• Regulatory reporting, end to end
• Policy frameworks and governance
• Data quality in reporting chains
• Liaison with auditors and regulators

Human-Centred Innovation, Design Thinking & CX

Facilitated, collaborative problem-solving that turns pain points and customer friction into practical improvements.

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• Known problems with unclear root causes
• Customer journeys broken across departments
• Solutions designed without users

• Pain point analysis and interviews
• Discovery and executive workshops
• Design thinking
• Customer journey mapping
• Current- and future-state design
• Requirements and prioritisation

Team Leadership & High-Performing Teams

Building and leading multidisciplinary teams of consultants, engineers, data and AI specialists, and helping them perform under pressure.

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• Teams without a manager during a transition
• Unclear roles and accountability
• Capable people not yet a team

• Interim line and people management
• International, multidisciplinary teams
• Coaching and mentoring
• Agile ways of working (SAFe)
• Capability and practice building
• Capacity planning and performance